Computer Specialist

Job Opportunity: Computer Specialist at DMI

Location:
17197 North Laurel Park Drive, Livonia, MI 48152

About DMI:
DMI is a global leader in digital services, bridging the gap between the public and private sectors. Our expertise spans IT managed services, cybersecurity, cloud migration, and application development. We serve a wide array of sectors, including government, healthcare, finance, transportation, manufacturing, and other critical infrastructures. With over 2,100 employees worldwide, DMI is continuously recognized as a top workplace regionally and nationally.

About the Opportunity:
DMI is currently seeking a Computer Specialist to join our growing team. This role will involve hands-on work with mobile systems and a range of IT equipment, providing both installation and repair services.

Key Responsibilities:

1. Installation and Repair Services:

   • Work on mobile systems including In-Car Computers, In-Car Cameras, and Body Worn Cameras, along with associated peripherals.
   • Coordinate with end users to install and repair IT-related equipment, including providing training on computer systems at agency fixed site facilities.

2. Software and System Management:

   • Install and configure audio logging software used with radio communication workstations.
   • Test and maintain mobile data computers (running Windows OS), printers, and scanners.
   • Install, configure, and maintain all camera systems, including Body Worn Cameras for Trooper Installation.

3. Travel and Support:

   • Travel to multiple agency facilities, from Queen Anne’s County to Somerset County, located on the East Coast of Maryland.
   • Provide after-hours support as needed.

4. Ticket Management:

   • Manage web help desk tickets with an expected response time of 24 hours for non-urgent issues and immediate follow-up for urgent matters.
   • Timely responses to tickets involving travel should be made within 4 hours.

5. Documentation and Training:

   • Create clear, concise documentation on system updates, project work, and troubleshooting processes.
   • Produce user guides for systems deployed by DMI.
   • Provide training to end users on all related systems.

Qualifications:

Education:

• A Bachelor’s degree from an accredited university in fields such as Computer Science, Information Systems, Engineering, or related disciplines, or three (3) years of equivalent experience in a related field.

Experience:

• At least five (5) years of computer experience in at least two of the following disciplines: systems analysis, systems programming, application programming, or equipment analysis.
• At least three (3) years of experience as a computer hardware and/or systems software specialist, or as a systems analyst, specifically working with third- and fourth-generation hardware and software in system management or large-scale system development and maintenance.

Preferred Experience:

• Hands-on experience with technologies such as:
  • Windows OS
  • In-Car Camera (Dashcam) and Body Worn Camera systems
  • INFORM Software

Additional Requirements:

• H1B citizenship status is required.

Physical Requirements:

• No physical requirements are needed for this position.

Location:
7053 Ocean Gateway, Easton, MD 21601, USA