Customer Care Executive - Hybrid working Arrangement

Exciting Full-Time Customer Service Opportunity with Spa Esprit Group in Singapore

Are you passionate about delivering exceptional customer service while working in a dynamic and creative environment? Spa Esprit Group, a renowned hospitality company in Singapore, is offering a full-time customer service role that might be the perfect fit for you.

About the Company

Spa Esprit Group is a homegrown brand that creates, owns, and operates a diverse range of hospitality concepts. Each brand in its portfolio offers a unique experience, blending culinary, cultural, and design elements to create spaces that are both innovative and timeless. The company is known for its commitment to creating memorable experiences for its customers, and this is reflected in every aspect of its operations.

Job Highlights

• Location: Singapore
• Pay: $2,800 - $3,500 per month
• Work Arrangement: Work from home (WFH)
• Workweek: 5-day workweek
• Attractive Remuneration Package: Competitive pay and benefits
• Job Type: Full-time

Role Overview

As a Customer Service Representative, you will take ownership of customer inquiries and feedback, ensuring that each issue is resolved in line with the company's policies and customer service best practices. You’ll engage with customers via phone, email, and in-person interactions, handling concerns with efficiency and professionalism.

Key responsibilities include:

• Managing customer queries and feedback, ensuring swift resolution
• Meeting personal KPI targets
• Monitoring individual progress and development
• Prioritizing tasks and managing time effectively while maintaining attention to detail
• Supporting projects and tasks as required by business needs

What We’re Looking For

To succeed in this role, you should have:

• At least 2 years of experience in a customer service-related role
• Strong organizational skills and the ability to manage multiple tasks
• Experience in using online systems within a customer service environment (preferred)

Why Join Spa Esprit Group?

At Spa Esprit Group, you'll be part of an innovative and passionate team committed to creating amazing experiences. In addition to working with a diverse portfolio of brands, you'll enjoy:

• A supportive work culture that promotes growth and development
• A work-from-home arrangement for added flexibility
• Competitive compensation and benefits
• A 5-day workweek, giving you work-life balance

How to Apply

To apply for this exciting opportunity, you’ll need to create an Indeed account before continuing to the company website for the full application process.

Join a forward-thinking hospitality company and make an impact with your customer service expertise!