Desktop Support Specialist - College of Dentistry

Join the University of Illinois Chicago College of Dentistry IT Team as a Desktop Support Specialist

Location: 601 S Morgan, Chicago, IL 60607
Posted Date: February 1, 2025
Posting Close Date: February 14, 2025
Salary Range: $26.32 - $32.74/hour (commensurate with experience)

About the Position:

Are you passionate about IT support and technology solutions? The University of Illinois Chicago (UIC) College of Dentistry IT team is looking for a Desktop Support Specialist to provide crucial IT support to faculty, staff, and students. This position will be based on-site and will be essential in maintaining the technology infrastructure of the College of Dentistry.

As a member of this dynamic team, you will have the opportunity to perform a variety of duties, including assisting with Helpdesk operations, troubleshooting hardware and software issues, and maintaining desktop systems, printers, and audio-visual equipment. You will also manage IT assets, help supervise student workers, and participate in special projects that enhance the overall technology experience for the College.

Key Benefits:

• Health Insurance
• Dental & Vision Insurance
• Life, Disability, and AD&D Insurance
• Paid Holidays & Vacation
• Pension Plan
• Tuition Waivers for employees and dependents
• Other Benefits include paid sick leave, disability coverage, and more.

Job Responsibilities:

• Helpdesk Support: Provide in-person and remote IT support for hardware, software, networking, and audio/visual issues, answering helpdesk tickets and troubleshooting requests.
• Computer Setup & Maintenance: Install, set up, and maintain desktop systems, printers, scanners, and A/V equipment throughout the College of Dentistry.
• Network Support: Assist with networking issues, such as troubleshooting network connections and activating/deactivating network jacks.
• IT Asset Management: Oversee the lifecycle of IT assets, ensuring proper disposal of surplus equipment, coordinating the removal of items from inventory, and ensuring all assets are tagged correctly.
• Supervision & Training: Supervise graduate assistants (student workers), train them in helpdesk operations, and provide guidance on technical issues.
• A/V Equipment Management: Gain expertise in managing lecture hall audio/visual equipment and work with vendors for upgrades or installations.

Minimum Qualifications:

• Education: High School Diploma or GED equivalent.
• Experience: At least 1 year of professional IT experience in IT Support Services, including hands-on troubleshooting of computer hardware, software, and classroom technologies. Prior experience in end-user technical support (in person, via phone, or through ticketing systems) is required.

Why UIC?

UIC is one of the nation’s premier urban public research universities, and the largest university in Chicago. Serving over 34,000 students, UIC is committed to fostering diversity, inclusion, and academic excellence. The University has been recognized for its high-impact research and dedicated community of scholars. As an employee, you’ll have access to cutting-edge resources and the opportunity to contribute to meaningful projects that make a direct impact on the UIC community.

To Apply:

Interested in joining our team? Click on the "Apply Now" button to begin your application. Be sure to complete all sections of the online application, including your work history and any relevant documentation like a resume, cover letter, certifications, and academic transcripts.

Please note: Once your application is submitted, changes cannot be made. Ensure all sections are complete before submitting. The deadline for applications is February 14, 2025.

UIC is an equal opportunity employer and encourages individuals from all backgrounds to apply.

For more information on employment and accommodations, visit the Required Employment Notices and Posters.

Don't miss out on this exciting opportunity to be part of a forward-thinking IT team at UIC’s College of Dentistry. Apply today!