Join the SureWerx Team as a Customer Service Representative in Portland, OR

Are you looking for an exciting opportunity to work in a fast-paced environment with a leading supplier of professional tools, equipment, and safety products? SureWerx is currently seeking a Customer Service Representative to join our Footwear Division in Portland, Oregon. If you’re a detail-oriented, customer-focused professional with excellent communication skills, this could be the perfect role for you!

About SureWerx

Founded in 1957, SureWerx has built a reputation as a trusted supplier of high-quality tools, equipment, and safety products across North America. We proudly serve the industrial, construction, safety, and automotive markets with brands like American Forge & Foundry®, Pioneer®, KneePro, PeakWorks®, Jackson Safety®, New Balance Work, and more.

Our commitment to excellence extends beyond our products—we value our employees and foster a work culture based on integrity, collaboration, and innovation.

What You’ll Do

As a Customer Service Representative, you’ll be an essential part of our inside sales team, ensuring smooth day-to-day operations and providing outstanding service to our customers. Your responsibilities will include:

• Processing sales orders via fax, email, and telephone, verifying order details such as pricing, availability, credits, and warranty claims.
• Maintaining customer and order information to ensure accuracy.
• Managing email correspondence through our dedicated footwearorders@surewerx.com address.
• Supporting the inside sales team by relaying important information to sales representatives.
• Handling administrative duties, including filing purchase orders and updating customer records.
• Following company policies and procedures to maintain smooth operations.

What We’re Looking For

To thrive in this role, you should be:

✔ Tech-savvy – Strong computer skills and experience with order processing systems.
✔ Detail-oriented – A history of accuracy and a keen eye for detail.
✔ Great at time management – Ability to prioritize tasks in a fast-paced environment.
✔ A problem solver – Quick on your feet with a logical approach to challenges.
✔ A strong communicator – Excellent written and verbal skills in English.
✔ A team player – Ability to work well with different personalities and contribute to a positive work environment.
✔ Customer-focused – A friendly demeanor and a passion for helping people.
✔ A multitasker – Capable of handling multiple responsibilities efficiently.
✔ Fun and positive – A great sense of humor and a can-do attitude!

Why Join SureWerx?

At SureWerx, we believe in creating a workplace that values diversity, inclusion, and equal opportunity. We provide a welcoming and supportive environment for all employees, regardless of background. Our team is dedicated to delivering exceptional service and fostering professional growth.

If you're looking for a company that values its employees and offers opportunities for career development, SureWerx is the place for you!

Ready to Apply?

Join our team and be part of a company that prides itself on excellence and innovation. Click Apply Now and take the next step in your career with SureWerx!

We can’t wait to meet you!