Join The Shyft Group as a Technical Support Specialist in Landisville, PA

Are you looking for an exciting opportunity to be part of a dynamic team in the specialty vehicle industry? The Shyft Group (TSG) is seeking a Technical Support Specialist in Landisville, PA. If you have a passion for technology, customer service, and problem-solving, this could be the perfect role for you!

About The Shyft Group

At The Shyft Group, we are more than just a company—we are a driving force in the specialty vehicle industry. As the North American leader in last-mile delivery vehicles, work trucks, and motorhome chassis, we bring people, goods, and services where they need to be.

Our portfolio includes ten industry-leading brands:
✅ Utilimaster®
✅ Blue Arc™
✅ Royal® Truck Body
✅ DuraMag®
✅ Magnum®
✅ Strobes-R-Us®
✅ Spartan® RV Chassis
✅ Red Diamond™
✅ Builtmore™
✅ Independent Truck Upfitters™

With 4,000+ employees across eleven states and two countries, we foster a culture of innovation, inclusivity, and collaboration. Join us as we lead the commercial vehicle transition to electric, innovate across our brands, and continue to be recognized among Fortune’s 100 Fastest Growing Companies.

About the Role: Technical Support Specialist

As a Technical Support Specialist, you will play a critical role in assisting customers with product installation, usage, and troubleshooting. You will be the first line of support for inquiries, ensuring our clients receive the best technical assistance possible.

Key Responsibilities

✔️ Answer customer inquiries via phone, email, and other channels
✔️ Provide technical support on product installation and implementation
✔️ Investigate and resolve customer concerns professionally and efficiently
✔️ Maintain detailed records of all support interactions
✔️ Stay updated on our products and services to provide top-tier assistance
✔️ Work closely with internal teams to escalate and resolve complex issues

Qualifications & Requirements

✔️ Associate degree in IT, Computer Science, or related field (preferred)
✔️ 2+ years of technical support experience
✔️ Strong problem-solving and analytical skills
✔️ Ability to train users on computer-based applications
✔️ Hands-on experience with Windows OS, VoIP phones, and network structures
✔️ Excellent communication and customer service skills

Why Work at The Shyft Group?

We value our employees and offer comprehensive benefits to support your health, financial well-being, and work-life balance.

Health & Wellness

✔️ Medical, Dental, and Vision Insurance
✔️ Health Savings Account (HSA) & Flexible Spending Account (FSA)
✔️ Wellness Plan to keep you feeling your best

Financial Security

✔️ 401(k) Retirement Plan with employer contributions
✔️ Company-paid Life and Dependent Life Insurance
✔️ Short & Long-Term Disability Coverage

Work-Life Balance

✔️ Tuition Reimbursement for career growth
✔️ Employee Assistance Program (EAP) for support when you need it
✔️ Dependent Care FSA to help with family responsibilities

At The Shyft Group, you are more than just an employee—you are part of a team that values your contributions and invests in your future.

Join Us Today!

Are you ready to take your career to the next level? Apply now to become a Technical Support Specialist at The Shyft Group in Landisville, PA.

📍 Location: Landisville, PA
📧 Apply Today: careers@theshyftgroup.com

Be part of a company that is driven to deliver and committed to innovation. We look forward to welcoming you to The Shyft Group!

Equal Employment Opportunity (EEO) & E-Verify Notice

The Shyft Group is an Equal Opportunity Employer, committed to diversity and inclusion. We participate in E-Verify to verify employment eligibility. If you require accommodation to apply, please email us.